Privacy Policy

Data Controller Information

Hitech BD Ltd ("we", "our", or "us") is the data controller for the personal information we collect about you. We are a company registered in England and Wales with registration number 47193720. Our registered office is located at 190 Primrose Lane, Birmingham, West Midlands, B9V 2RN, United Kingdom.

Data We Collect

We collect various types of personal data when you interact with our educational services and website. The data collection includes information you provide directly to us and information we gather automatically through your use of our services.

Information You Provide

• Contact details (name, email address, phone number)
• Professional information (job title, organisation, educational role)
• Communication preferences and enquiry details
• Educational requirements and consultation requests
• Feedback and survey responses

Information We Collect Automatically

• Website usage data and analytics information
• IP address and browser information
• Device and operating system details
• Pages visited and time spent on our website
• Referral sources and search terms used

How We Use Your Information

We use your personal data for legitimate business purposes related to our educational services. The use of your data enables us to provide professional educational consultancy and maintain effective communication with our clients and partners.

Primary Uses

• Providing educational consultancy and training services
• Responding to enquiries and consultation requests
• Delivering customised educational solutions
• Communicating about our services and updates
• Processing service agreements and contracts
• Improving our educational programmes and methodologies

Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

• Legitimate interests: For business operations and service improvement
• Contract performance: To deliver agreed educational services
• Consent: For marketing communications and optional services
• Legal obligation: To comply with regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With trusted service providers who assist in delivering our educational services
• When required by law or legal proceedings
• With your explicit consent for specific purposes
• To protect our rights, property, or safety
• In connection with business transfers or mergers

International Data Transfers

As we primarily operate within the United Kingdom and European Union, your data is generally processed within these regions. Any international transfers are conducted with appropriate safeguards in accordance with UK GDPR requirements, including adequacy decisions or standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Our data retention periods are based on legal requirements, the nature of our educational services, and legitimate business needs. Generally, we retain client data for seven years after the completion of services, and website analytics data for two years. Marketing consent data is retained until you withdraw consent or become inactive for three years.

Your Rights

Under UK GDPR, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are primarily designed for educational institutions and adult professionals. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, if you believe we have not handled your personal data appropriately. You can contact the ICO through their website at ico.org.uk or by phone at 0303 123 1113.